I recently had a support call from a customer who received a phone call out of the blue from someone claiming to be from Microsoft. This person told the customer that he noticed that her computer was infected with a virus and offered to help clean her computer. The customer was instructed to download some software from a web site called ammyy.com for the agent to gain access to her computer and now the customer was left with intrusive software she can’t even uninstall. Unfortunately this issue was beyond my scope of support and I wasn’t able to do much to help her. I did look up the domain name the customer was told to access for downloading the remote control software and while ammyy.com does offer legitimate remote control solutions, these solutions can be easily abused by scammers. This poor customer was one of their victims. Don’t be the next one.