Panic in the call room.

There was an atmosphere of panic at work today as the call room was swamped with calls from terrified customers reporting major disruptions with their TV service.

One customer I had needed several minutes to compose himself and there were several minutes of uncomfortable silence.

“Are you all right?” I asked the customer.

“Yes,” he replied, “I’m trying very, VERY hard not to panic.”

Then the customer began his story. “I was watching Maury like I do every morning when all of a sudden I got a message on the screen about some White House Emergency Alert. Then there was President Obama, seated at his desk in the Oval Office and drinking an entire can of diet cola in one gulp before letting out a humongous belch.”

There were a few more minutes of uncomfortable silence as I too felt overcome by fear.

“I see,” I finally said in an attempt to shatter the dead air, but with a very shaky voice.

“Are you all right?” the customer asked me.

“Yes,” I said, “I’m trying very, VERY hard not to panic.”

And it was like that all day.

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